White-label Customer Success execution for consultancies and independent consultants. You sell, we deliver—using proven frameworks and senior talent.
Turning down significant annual revenue because you're at capacity? We help CS consultants take 2-3x more clients without hiring, training, or managing consultants.
Most partners reach capacity at 3–5 clients. We help you break that ceiling without hiring.
Waypoint CS doesn't replace hiring—it replaces the risk of hiring.
You're saying no to significant annual revenue because you can't deliver. Every declined project is lost income.
Six-figure per hire investment, 3-6 months to recruit, uncertain quality, management overhead. One bad hire is a massive sunk cost.
Your reputation is everything. Offshore vendors and freelance platforms are quality lotteries you can't afford.
There's a better way to scale.
Waypoint CS Partners provides white-label Customer Success execution so you can grow revenue without the complexity of hiring.
Close deals with your clients using your brand, your pricing, your relationships. Nothing changes from your client's perspective.
Our senior consultants (5+ years CS experience) execute using proven frameworks—including our Waypoint 90-Day CS Transformation™ methodology—all under your branding. Full white-label.
Structured as fractional senior CS FTE-level engagements with 40-60% partner margins. Zero hiring overhead, predictable economics.
+35% without hiring
Zero (no employees, no management)
Focus on sales & strategy
Protected by senior talent
To protect quality and ensure mutual success, we're direct about who we don't serve.
If you compete on price, our economics won't work. We're premium methodology, not commodity labor.
No active clients yet? Start there first. We partner with established practices, not consultancies finding product-market fit.
Looking for commodity hourly rates or "bodies on demand"? We're not your vendor. We sell proven frameworks + senior expertise through fractional FTE engagements.
If you're a middleman or reseller without direct client access, this model won't work. We white-label for consultants who control their clients.
Junior CSMs doing ticket triage or onboarding tasks? That's not our lane. We provide strategic account managers with executive-level experience.
Simple, fixed-fee packages designed for how CS consultants actually work.
The discovery engagement that leads to ongoing work
Timeline: 3-4 weeks
Ongoing account management for 3-5 key accounts
Timeline: Ongoing monthly retainer
Comprehensive CS support for 6-10 accounts
Timeline: Ongoing monthly retainer
Complete Customer Success transformation, start to finish
Timeline: 90 days fixed
We're not an offshore staffing shop. We're a strategic partner built for CS consultancies.
Our consultants don't just execute—they bring proprietary frameworks that work: Waypoint 90-Day CS Transformation™, 5-Signal Health Model™, Revenue-at-Risk Framework™, and QBR Flywheel™. Clients get transformations, not task completion.
You can confidently sell outcomes (reduced churn, improved renewals, expansion growth) because our methodology delivers measurable results.
Every consultant has 5+ years CS experience with direct ownership of renewals, expansions, and executive-level QBRs—not support-only roles. Strategic account managers who protect your reputation.
Your clients get strategic account managers, not junior CSMs learning on the job. Your reputation stays protected.
Clients never know we exist unless you want them to. We deliver under your brand, follow your processes, communicate through you.
You maintain 100% client relationship control. We're invisible, you're the hero.
Partners unlock profitable scale without hiring risk, management overhead, or quality dilution. 40-60% margins beat hiring economics (20-30% with employees). Flexible capacity scales up/down project-by-project.
Better margins than full-time hires, zero hiring risk, zero management overhead, predictable costs.
We handle consultant vetting, onboarding, quality assurance, and delivery management. You focus on sales and client relationships.
Take on 2-3x more clients immediately without recruiting, interviewing, or managing anyone.
Waypoint doesn't replace hiring—it replaces the risk of hiring.
Offshore vendors sell cheap labor (commodity hourly rates). We sell proven CS methodology + senior expertise + partnership economics. Your clients aren't comparing us to offshore rates—they're comparing hiring a six-figure FTE with 3-6 month ramp vs. immediate senior talent with proven frameworks. Different value proposition entirely.
Only if you want them to. We operate fully white-label—consultants work under your brand, communication goes through you, deliverables have your name. Some partners choose transparency ("we partner with Waypoint for delivery"), others keep it completely invisible. Your choice.
We have rigorous consultant vetting (5+ years experience, work samples, references) and quality assurance reviews before deliverables reach you. If quality doesn't meet your standards, we'll revise, swap consultants, or provide partial refund. We stand behind our work because your reputation is on the line.
First project typically starts within 2 weeks of partnership agreement. We assign consultants based on availability and match them to your client's industry/needs.
We're flexible. Many partners start with standard packages then add custom scopes (CS platform implementations, executive coaching, etc.). We'll create custom pricing for unique needs.
We recommend starting with a pilot project (Package A - CS Audit) to prove quality and fit. After that, no long-term lock-in—engagement by engagement. Most partners become ongoing because the economics work.
Request a partnership discussion. We'll review your practice and contact you to discuss fit and next steps.
No pressure, no obligation—just honest conversation about fit.