Last Updated: December 26, 2025
Faro Ventures LLC, doing business as Waypoint CS Partners ("Company," "we," "us," or "our"), is committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy describes how we collect, use, store, and protect information when you visit our website at waypointcspartners.com (the "Website") or engage with our white-label Customer Success execution services.
By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our Website or services.
Quick Summary: We collect basic contact information (name, email, company) when you schedule a partnership call or contact us. We use this information solely to evaluate partnership fit and provide white-label Customer Success execution services to CS consultancies. We do not sell your data to third parties.
When you schedule a partnership call or communicate with us, we collect:
When you visit our Website, we automatically collect certain information:
We use cookies and similar technologies (detailed in Section 8 below) to enhance your browsing experience and understand how you interact with our Website.
We use your information for the following purposes:
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:
We work with trusted third-party providers who assist in operating our business:
All service providers are contractually obligated to protect your information and use it only for the purposes we specify.
We may disclose your information if required by law or in response to:
If Waypoint CS Partners is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Website of any such change in ownership or control.
We may share your information for any other purpose with your explicit consent.
We retain your personal information only as long as necessary for the purposes described in this Privacy Policy:
After the retention period expires, we securely delete or anonymize your information unless longer retention is required by law.
Depending on your location, you may have the following rights regarding your personal information:
To exercise any of these rights, please contact us at inquiries@waypointcspartners.com. We will respond to your request within 30 days and may need to verify your identity before processing your request.
We implement appropriate technical and organizational measures to protect your personal information:
Important: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your information may be transferred to and processed in Costa Rica and the United States, where our operations are located. If you are located in the EEA, UK, or other regions with data protection laws, please note:
We use cookies and similar tracking technologies to improve your experience on our Website.
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and understand how you use the site.
Essential Cookies (Required):
Analytics Cookies (Optional):
You can control cookies through your browser settings:
Note: Blocking essential cookies may affect website functionality. For more information, visit www.aboutcookies.org.
Our Website may contain links to third-party websites (e.g., social media platforms, partner sites, industry resources). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will delete it immediately.
If you believe we have collected information from a child, please contact us at inquiries@waypointcspartners.com.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will:
We encourage you to review this Privacy Policy periodically. Your continued use of our Website after changes are posted constitutes your acceptance of the updated policy.
Under California Civil Code Section 1798.83, California residents have the right to request information about the disclosure of their personal information to third parties for direct marketing purposes.
Our Practice: We do not share personal information with third parties for their direct marketing purposes. However, if you are a California resident and would like to make such a request, please contact us using the information below.
Some browsers support "Do Not Track" (DNT) signals. Currently, there is no universal standard for how websites should respond to DNT signals. We do not currently respond to DNT signals, but we limit our tracking and data collection as described in this Privacy Policy.
This Privacy Policy is designed to comply with:
If you have questions about our compliance with these regulations or how they apply to your information, please contact us.
If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us:
Waypoint CS Partners
(A division of Faro Ventures LLC)
Email: inquiries@waypointcspartners.com
Website: waypointcspartners.com
Response Time: We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please indicate "URGENT - Privacy Request" in your email subject line.